Privacy policy

Introduction

This Privacy Policy describes how glow collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from glowbylisawalter.com or otherwise communicate with us. For purposes of this Privacy Policy, "you" means you as the user of the services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully. By using and accessing any of our services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of our services.

2.        Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website and take any other steps required by applicable law.

3.        How We Collect and Use Your Personal Information

To provide our services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide our services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.

3.1   What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

3.2   Information We Collect Directly from You

Information that you directly submit to us through our services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Shopping information including the items you view, put in your cart or add to your wishlist.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the services.

Some features of the services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

3.3   Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with our services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the services.

3.4   Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our website and services.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

3.5 How We Use Your Personal Information

• Providing Products and services. We use your personal information to provide you with the services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and enable you to post reviews.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the services and advertising on our Site and other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with.

              3.6 Retention period

Unless a specific retention period is stated within this privacy policy, your personal data will remain with us until the purpose for which it was collected no longer applies. If you make a legitimate request for deletion or withdraw your consent to data processing, your data will be deleted, provided there are no other legally permissible reasons for retaining your personal data (e.g., tax or commercial law retention periods); in such cases, the data will be deleted once these reasons no longer apply.

               3.7 Contact Form

When you submit inquiries via our contact form, the information you provide, including your contact details, will be stored for processing your request and for follow-up questions. These data will not be shared without your consent. Processing is based on Art. 6(1)(b) GDPR if it's related to contract fulfillment, or on legitimate interest (Art. 6(1)(f) GDPR) or consent (Art. 6(1)(a) GDPR). Your data remains until deletion is requested, consent is revoked, or the purpose no longer applies. Legal obligations remain unaffected.

3.8 Inquiries via Email or Phone

When you contact us via email, phone, or fax, your inquiry, including any resulting personal data (name, request), will be stored and processed for the purpose of handling your request. These data will not be shared without your consent. Processing is based on Art. 6(1)(b) GDPR if contract-related or on legitimate interest (Art. 6(1)(f) GDPR) or consent (Art. 6(1)(a) GDPR). Data will be retained until you request deletion, withdraw consent, or the purpose no longer applies. Legal obligations remain unaffected.

4.        Cookies

Like many websites, we use Cookies on ours. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our website and our services including to remember your actions and preferences, to run analytics and better understand user interaction with the services in our legitimate interests to administer, improve and optimize the services. We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of our services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

4.1   The Definition of Cookies

A Cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on our website, including strictly necessary, performance, advertising, and social media or content Cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences, such as login and region selection. This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

4.2   Which Cookies are we using and why

Some Cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these Cookies is essential for the website to work. For example, we use User-input Cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.

We also use Functional Cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, Authentication Cookies are Functional Cookies that are used for the duration of a session or persistent, if you agree to the “remember me” function, to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:

• User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These Cookies are set for the specific task of increasing the security of the service.
• Multimedia content player session, also known as Flash Cookies, are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
• Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
• User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.

We are dedicated to user experience and we use many tools to help us improve our website and our commerce platform. To this end, we use Reporting & Analytics Cookies to collect information about how you use our website and how often. These Cookies only gather information for statistical purposes and only use pseudonymous Cookie identifiers that do not directly identify you. The Performance Cookies we use include:

• First party analytics cookies: We use these Cookies to estimate the number of unique visitors, to improve our websites and our merchants’ websites, and to detect the most searched for words in search engines that lead to a webpage. These Cookies are not used to target you with online marketing. We use these Cookies to learn how our website are performing and make relevant improvements to improve your browsing experience.
• Third party analytics cookies: We also use Google Analytics and other third-party analytics providers to help measure how users interact with our website content. These Cookies “remember” what our users have done on previous pages and how they’ve interacted with the website.

Advertising Cookies are used on our website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These Cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. Although these Cookies can track your device’s visits to our website and other sites, they typically cannot personally identify you. Without these Cookies, the advertisements that you see may be less relevant and interesting to you.

Finally, Social and Content Cookies are placed by many social media plugins and other tools meant to provide or improve the content of our website. We integrate these modules into our website to improve the experience of browsing and interacting. Please note that some of these third party services place Cookies that are also used for things like behavioral advertising, analytics, and/or market research.

4.3   Specific Cookies being used on our website

Cookies Necessary for the Functioning of the Website:

• Cloudflare: We use Cloudflare Network as a Service for edge routing.

Reporting & Analytics:

• Microsoft Clarity: We partner with Microsoft Clarity to capture how users interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising.
• Google Analytics: We use Google Analytics to help measure how users interact with our websites.
• Google Tag Manager: We use Google Tag Manager to help manage analytics vendors.
• Triple Whale: We use Triple Whale to gather comprehensive analytics on our marketing campaigns and e-commerce performance.
• Meta Pixel: We use Meta Pixel to help measure how users interact with our websites.
• TikTok: We use TikTok to help measure how users interact with our websites.
• X: We use X to help measure how users interact with our websites.
• Klaviyo: We use Klaviyo to track our newsletter engagement rates.

Advertising:

• Microsoft Advertising: We use Microsoft Advertising to deliver targeted advertisements to individuals who visit our websites.
• Meta Custom Audiences: We use Meta Custom Audiences to deliver targeted advertisements to individuals who visit our websites.
• Google: We use Google Ads to deliver targeted advertisements to individuals who visit our websites.

Social Media & Content:

• Meta Connect: We use Meta Connect to allow visitors to our website to interact with and share content via Meta's social media platform.
• X: We use X to allow visitors to our website to interact with and share content via X's social media platform.

4.4   How long cookie remain on your computer or mobile device

The length of time that a Cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session Cookies last until you stop browsing and Persistent Cookies last until they expire or are deleted. Most of the Cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

4.5   How can cookies be controlled

You can control and manage Cookies in various ways. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept Cookies but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies, consult the following links based on the browser you are using: Microsoft Edge / Safari / Chrome / Firefox /Opera.

Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more abou the information they collect and how to opt out through the privacy policy links listed above.

5.        How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

• Categories: Identifiers such as basic contact details and certain order and account information, commercial information such as order information, shopping information and customer support information, and Internet or other similar network activity, such as Usage Data.
• Categories of Recipients: Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers), business and marketing partners, and affiliates.

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows:

• Categories: Identifiers such as basic contact details and certain order and account information, commercial information such as order information, shopping information and customer support information, and Internet or other similar network activity, such as Usage Data.
• Categories of Recipients: Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers), business and marketing partners, and affiliates.

6.        Analytics Tools & Advertising

Facebook Pixel

This website uses the visitor action pixel from Facebook for conversion measurement. The service provider is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. The data collected may also be transferred to the USA and other third countries, according to Facebook's statement.

This allows the behavior of site visitors to be tracked after they click on a Facebook ad that redirects to the provider's website. This process is used to evaluate the effectiveness of Facebook ads for statistical and market research purposes and can help optimize future advertising campaigns.

For us, as the operator of this website, the collected data is anonymous; we cannot draw any conclusions about the identity of users. The data is, however, stored and processed by Facebook so that it can be connected to the respective user profile, and Facebook can use the data for its own advertising purposes, in accordance with the Facebook Data Use Policy. This enables Facebook to display ads on Facebook pages and outside of Facebook. As the website operator, we cannot influence the use of the data.

The use of this service is based on your consent under Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG. The consent can be withdrawn at any time.

The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be  found here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381

As long as personal data is collected on our website using the tools described here and forwarded to Facebook, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, are jointly responsible for this data processing (Art. 26 GDPR). The joint responsibility is strictly limited to the collection of the data and its forwarding to Facebook. The processing by Facebook after the forwarding is not part of the joint responsibility. Our shared obligations were set out in an agreement on joint processing. The wording of the agreement can be found here: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing privacy information when using the Facebook tools and for the data protection secure implementation of the tools on our website. Facebook is responsible for the data security of the Facebook products. You can assert data subject rights (e.g., access requests) concerning the data processed by Facebook directly at Facebook. If you assert the data subject rights with us, we are obliged to forward them to Facebook

Further information can be found in Facebook's privacy notices at: https://de-de.facebook.com/about/privacy/

You can also deactivate the remarketing function "Custom Audiences" in the ad settings at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you need to be logged in to Facebook.

If you do not have a Facebook account, you can disable Facebook usage-based advertising on the website of the European Interactive Digital Advertising Alliance: https://www.youronlinechoices.com/de/praferenzmanagement/.

7.        Newsletter

Newsletter Data

If you would like to receive the newsletter offered on the website, we require an email address from you as well as information that allows us to verify that you are the owner of the specified email address and agree to receive the newsletter. Additional data will only be collected on a voluntary basis. We use newsletter service providers to handle the newsletter, which are described below.

 

Klaviyo

This website uses Klaviyo for sending newsletters. The provider is Klaviyo, Inc., 125 Summer St, Boston, MA 02110, USA.

Klaviyo is a service that organizes and analyzes the sending of newsletters. Data entered by you for subscribing to the newsletter will be stored on Klaviyo's servers in the USA.

 

Data Analysis by Klaviyo

With the help of Klaviyo, we can analyze our newsletter campaigns. For example, we can see whether a newsletter message was opened and which links were clicked. This helps us identify which content is most engaging. We can also track actions, such as purchases made after clicking a link in the newsletter.

Klaviyo allows us to segment recipients into categories to better tailor newsletters to target audiences (e.g., age, gender, location). If you do not wish to have your behavior analyzed by Klaviyo, you can unsubscribe using the link provided in each newsletter.

For detailed information on Klaviyo's features, visit:

https://www.klaviyo.com/features.

Klaviyo's privacy policy is available at: https://www.klaviyo.com/privacy.

Retention Period

The data you provide for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter. After unsubscribing, your data will be deleted from the newsletter distribution list. Data stored for other purposes remains unaffected.

After unsubscribing, your email address may be stored in a blacklist to prevent future mailings if necessary. This is done to comply with legal requirements (legitimate interest under Art. 6 para. 1 lit. f GDPR). You can object to this storage if your interests outweigh our legitimate interest.

8.        Plugins & Tools

Google reCAPTCHA

We use "Google reCAPTCHA" (hereinafter "reCAPTCHA") on this website. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

reCAPTCHA checks if data entry on this website (e.g., in a contact form) is made by a human or an automated program. This analysis begins automatically as soon as a website visitor enters the site. For analysis, reCAPTCHA evaluates various information (e.g., IP address, time spent on the website, and mouse movements). The collected data is forwarded to Google.

reCAPTCHA analyses run entirely in the background. Website visitors are not informed that an analysis is taking place.

The data storage and analysis are based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in protecting its website against abusive automated spying and SPAM. If consent has been requested (e.g., consent to cookie storage), processing is carried out solely on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG. The consent can be revoked at any time.

Further information on Google reCAPTCHA can be found in Google's Privacy Policy and Terms of Use via the following links: https://policies.google.com/privacy?hl=de and  https://policies.google.com/terms?hl=de

Zapier

We have integrated Zapier on this website. The provider is Zapier Inc., Market St. #62411, San Francisco, CA 94104-5401, USA (hereinafter "Zapier").

Zapier allows us to connect and synchronize various functionalities, databases, and tools with our website. This enables, for example, the automatic sharing of content published on our website to our social media channels or exporting data to marketing and analytics tools. Depending on the function, Zapier may collect different personal data.

The use of Zapier is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in effectively integrating the used tools. If consent has been obtained, processing is based solely on Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, provided the consent includes cookie storage or access to device information (e.g., device fingerprinting). Consent can be revoked at any time.

Data transfer to the USA is based on the EU Commission’s standard contractual clauses. Details can be found here: https://zapier.com/legal/terms-of-service

9.        User Generated Content

Our services may enable you to post product reviews and other user-generated content as well as content within the community area. Please note that any content you voluntarily share within the community may be visible to other registered members. If you choose to submit user generated content to any public area of our services, this content will be public and accessible by anyone. 

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Community Area / Membership Area

We offer a free community area on our website which is accessible after registration and approval. The community is technically integrated via Shopify and the app “Tevello”.

Registration and Account Creation

To access the community, users must submit a registration request. After approval, users create an account and log in to access the community features.

We process the following data for this purpose:

• • Name

  • Email address

  • Username

  • Password (encrypted)

  • IP address

  • Profile information voluntarily provided

  • Content posted within the community

The processing of this data is based on Art. 6 (1) lit. b GDPR (performance of a contract), as registration establishes a user relationship for participation in the community.

Visibility of Content

Content that users post within the community (e.g., comments, posts, profile information) is visible to other registered community members. Users are responsible for the information they choose to share.

We recommend that users do not share sensitive personal data (e.g., health data, political opinions, religious beliefs) within the community.

Moderation

We reserve the right to moderate, edit or remove content that violates our community guidelines or applicable law.

Storage and Deletion

Community account data is stored for the duration of membership. Users may request deletion of their account at any time by contacting us at contact@glowbylisawalter.com.

Upon deletion:

• • The account will be removed

  • Personal data will be deleted unless statutory retention obligations apply

  • Public posts may be anonymized where technically feasible

10.  Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on our services.

11.  Children's Data

Our services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

12.  Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

13.  Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete: You may have a right to request that we delete personal information we maintain about you.
• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

14.  Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

15.  International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

       Applicable Law and Supervisory Authority

      As our business is registered in Germany, data processing is carried out                          in accordance with the General Data Protection Regulation (GDPR) and applicable          German data protection laws.

       If you believe that the processing of your personal data violates data protection             law, you have the right to lodge a complaint with a supervisory authority in an EU           Member State, in particular in the Member State of your residence, place of work           or place of the alleged infringement.

       The competent supervisory authority for our business is:

        Landesbeauftragte für den Datenschutz Niedersachsen (LfD Niedersachsen)
       Prinzenstraße 5
       30159 Hannover
       Germany

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at contact@glowbylisawalter.com or through our contact form.